RCX

Remote Consulting – “RCX”

Our Remote Consulting service or RCX, delivers expert SAP and multi-tier technology support through remote access to client’s ICT systems. It’s an excellent way to resolve technical and functional problems efficiently and in a cost effective manner.
With our RCX application, our highly experienced consultants will be able to support and even project manage your solution during implementation and after ‘go-live’ stage.
You as a client, will benefit from a complete action plan, plus diagnostic feedback and reporting. All issues will be tracked so that you have visibility into system status on an ongoing basis.
Our RCX service is ideal for companies that require system testing, need optimization of system performance, are experiencing interruptions in processes not related to software or system issues, or lack access to on-site consultants. The service can also assist companies that are experiencing performance bottlenecks or upgrading solutions.
Our RCX applicatin and service also gives you, the client, cost-effective access to our SAP consultants who are experienced in problem troubleshooting. You can thus resolve problems quickly and avoid system downtime and interruptions to your business operations.
You benefit from quick resolution of problems, benchmarking of system performance, and cost-effective services that deploy only the resources necessary to meet your specific needs.

RCX Features

To obtain more details on our RCX application and to schedule for a demo, please contact us.

RCX Connectivity

Despite being important, SAP does not supply all customers’ needs and attract other companies to create and deliver complementary products to supply consistent system solutions.
This is where Bela Infotech’s RCX will also play an important role: as a ‘middleware’ type of connectivity tool to SAP Integration projects and activities of our clients.
The RCX application’s ability to act as ‘bridge’ and connector or sorts (middleware function) in a remote (LAN, WAN, Virtual) setting, will boost the application’s attractiveness. Through the concept of hosted exchanges, RCX will enable Wide Exchange Connectivity (WCX) through multiple remote offices and development sites. In this manner, RCX has the potential to become the ‘de facto’ middleware SAP connectivity and remote access application in the market.
To obtain more details on our RCX application and to schedule for a demo, please contact us.

RCX FAQ

1. How can you benefit from the company’s “Remote Consulting” expertise?

  • Cost Effective consulting solutions from experienced consultants across the globe; No additional Travel, Hotel & other incidental costs;
  • Due to Remote nature, the rich pool of consultants from all cutting edge technologies are made available to the clients even on a shorter time frame; Faster lead time in customer delivery;

    • 2. What can the company offer using “Remote Consulting”?

  • Pre-Sales / Bidding Proposal Solutions ;
  • System / Conceptual Prototypes;
  • QA Reviews of the Project/Program;
  • Post Implementation Support & Adhoc works;
    For further clarification as to how this component works, please refer to the RCX presentation slides in APPENDIX 4.

    • 3. How does the concept “Remote Consulting” work?

  • Company enters into discussion with the Consulting / Core IT users team to assess the requirements;
  • Company proposes the areas of work which can be performed using Remote consulting;
  • Company agrees with Requirements meeting schedules as well confirm the system access requirements;
  • Company confirms the overall Scope of Work, Deliverables & timeline and executes the contract;

    • 4. What Infrastructure / Support is required to perform “Remote Consulting”?

  • Consulting / Core IT users team Communication tool set-up such as Net meeting & Email among Remote consulting team;
  • VPN set-up as well System access set-up for the Remote consultant’s team;
  • Set-up the Discussion mode via Common Tele-conferencing facilities or through Net Meeting / Chat facility;